Dear Interested and Valued Customer;

We generally find that the American Way is to want a product for the least cost. The result is, we lose quality for price (cost). Quality products cost more, and, because people often refrain from purchasing the better product, the company producing them goes out of business. The great product that you could have had is replaced by a cheaper one that has been proven to fail sooner. Even though it looks good, it generally contains more plastic and cheap metal, and in most cases is not repairable. Keep in mind you get what you pay for.

Inexpensive faucets are said to last about 5 to 8 years, on average. Quality faucets about 12 to 20 yrs.

For example:

You want to purchase a new kitchen faucet. You purchase the kitchen faucet because you think that you can save money, it looks pretty in the box, and it's cheaper than the one that the plumber suggested. At this point you want me to install it for you, which costs roughly $200.00.

In two years or so, you call again for a service call. You tell me that your faucet is dripping, so when I come out, the service call amounts to about $125.00 to fix a dripping faucet. But, what normally happens is that the faucet is not repairable, no parts are available, and you need to purchase a new faucet.

How much did you save? The faucet that I would have suggested in the beginning was $50.00 more, but it cost you $100.00 more than that, because within two years you needed to make a service call. If you had purchased the suggested faucet, there would have been no need for a service call because the better quality faucet would have lasted much longer and would actually have been serviceable.

In most cases you have access to the consumer markets (Lowe's, Home Depot, etc.) We buy from professional suppliers, where the products have to be high quality because they are putting their reputations on the line. As the company recommending and installing this product, our reputation is also on the line. We certainly do not want to sell you something that will not hold-up under normal wear and tear, (professional service calls are not cheap any more) or that we have to repair for you on a routine basis. If this does happen on a regular basis, we discontinue using that product. Guess who sells it then?

We strongly suggest that, before you purchase plumbing products, you call your trusted plumber who can save you time and money over the long term. Communication is priceless.

As a commercial water heater expert, we service on-demand boilers up to 1,000,000 BTUs with over 37 years in the plumbing industry. We know how to make something last. Water and chemicals damage plumbing products, drain lines, faucets, copper water lines, water heaters, etc. Well, you get the idea.

We also do not recommend that you purchase chemicals related to plumbing unless you have sufficient knowledge of chemistry to understand the interactions some of these chemicals may have with one another and with your pipes and fixtures.

Sincerely, Wallace D. Browning